Not your average TC
will:
Manage your incoming new patient leads
Qualify leads before booking them in
Host virtual TC consultations
Turn leads into patients
Build a personal relationship with your team and work closely with reception
Includes out of hours lead management with our engaging Chatbot
We manage your incoming patient leads to ensure any new enquiry that comes through doesn't slip through the net.
Those new patients are managed by our Team of experts, asked the right questions and are qualified so you can be reassured that you have a committed patient arriving at your clinic.
We offer your patients the chance to chat with our Treatment Coordinators via any virtual method of contact. Giving them that added comfort when it comes to talking through their dental treatment.
Our Team pride themselves in building that rapport with patients and are able to turn those new patient enquiries into long standing patients at your clinic.
We have many years experience in spending one to one time with patients, listening to their needs with compassion and understanding, throughout their dental journey.
No need to worry about those incoming leads that get in touch out hours, our sophisticated Chatbot ensures that those enquiries are replied to in enough detail and prioritised the next day.
The best treatment coordinator in the business; Danni’s conversion rate is 94%. With 12 years’ experience in dentistry, Danni has extensive knowledge in all areas of the industry, having been a dental nurse, practice manager and treatment coordinator.
Danni has run and contributed to a £3m turnover clinic and has years’ of experience working one-to-one with patients building rapport, communicating and supporting them through their dental journey. She is an approachable, passionate and skilled treatment coordinator with a natural propensity for transferring her wealth of knowledge.
Danni will work closely with practice teams to hone their skills and develop them to reach the same conversion rates she herself achieves.
Andy McDougall heads up the team at Spot On Business Planning. He has over 30 years’ of strategic business planning expertise, which allows him to confidently assist dental practices to dramatically transform their financial performance, taking their businesses to the next level of profitability.
Andy’s clients benefit from his commercial, hands-on style, which results in significant improvements to their profitability. His structured and supportive approach is welcomed equally by practices looking to transform underperformance and those keen to sustain good results by introducing sound business methodologies.
Andy supports practices through the complete business planning cycle to successful implementation and aims to leave owners and managers with enhanced commercial and leadership skills.
David started Xcelerator Dental to help dental practices realise revenue growth through a strategic approach to their digital strategy. He has more than 20 years’ experience implementing successful digital marketing strategies and campaigns. David has worked with more than 200 dental practices, transforming their performance with significant revenue growth.
David works closely with his clients, training and nurturing them to adopt his practices as part of their overall approach to practice growth. His methodology looks at the whole patient funnel, from initial lead generation right through to new patient starts: the key is understanding returns and maximising conversions at every stage of the journey.
